At Games Room, we strive to ensure that our customers are completely satisfied with their purchases. Our returns and refunds policy is designed to be fair and transparent, providing you with the peace of mind that comes from knowing you can return items that do not meet your expectations. Below we outline the detailed process and conditions for returning items and obtaining refunds.

14 Days Returns

We offer a 14-day return policy giving you ample time to decide if your purchase is right for you. The 14-day period begins on the day you receive your item. If you are not completely satisfied with your purchase you can return it within this time frame for a full refund, exchange or store credit.

Eligibility for Returns

To be eligible for a return, your item must be:

·       Unused and in the same condition that you received it

·       In the original packaging

·       Accompanied by the receipt or proof of purchase

Non-Returnable Items

S        Some special order products (contact for details)

Return Process

Smaller Items

For smaller items, you can send them back to us via any tracked courier. Please ensure that the item is properly packaged to avoid any damage during transit. Once we receive the item we will inspect it and notify you of the status of your refund.

Larger Items

For larger items, we provide a collection service by our engineers. To arrange for a collection please contact our customer service team who will schedule a convenient time for our engineers to collect the item from your location.

Inspection and Approval

After we receive and inspect the returned item  we will notify you of the approval or rejection of your refund. If approved your refund will be processed and a credit will automatically be applied to your original method of payment.

Refunds

Processing Time

Once your return is received and inspected we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at gamesroom@bowlingvision.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange the product like for like, send us an email at gamesroom@bowlingvision.com and send your item to:

Bowling Vision
Unit 2 Bushacre Court
Garrard Way
Kettering
Northamptonshire
NN16 8TD

Shipping Returns

To return your product, you should mail your product to:

Bowling Vision
Unit 2 Bushacre Court
Garrard Way
Kettering
Northamptonshire
NN16 8TD.

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for return items that are lost by your chosen courier.